Improving Communication Skills for Better Care

Contributor: Jetta Fuzy, RN, MS

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Good communication is essential to providing excellent care! Give your aides the fundamental tools they will need to provide quality care. Choose from lesson plans for 12 learning objectives covering:

Verbal and nonverbal communication
Establishing trust
Using touch to communicate
Communicating with the elderly
Communicating with the hearing, vision, and speech impaired
Care plan as a form of communication
Observable changes to report
Leaving a proper telephone message

Pages: 86
Learning Activities/Games: 13
Reproducible Handouts: 24
Transparency Masters: 15

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In-Service Sourcebooks include a site license to photocopy included handouts, assessments, and certificates for a single location..

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